FAQs

 
1.

How can I register for the event?

You may register for the event with your preferred time slot at Registration and Schedule.

2.

How would I know if my reservation is confirmed?

There will be an automated confirmation hosted by Eventbrite that will be sent to the email you registered with. The confirmation email will come with a QR code and you will need to have it ready along with a photo ID upon entry at Toast The Macallan.

* Kindly note that all guests need to be of legal drinking age – 18 years old and above and non-Muslim.

3.

Is there a dress code?

The dress code for Toast The Macallan is smart casual.

4.

How many guests can I bring along?

We welcome everyone who enjoys their whisky to visit Toast The Macallan. All guests will need to register at Registration and Schedule to reserve a place at the event.

5.

I did not register online; will I still be able to attend the event?

Registration for Toast The Macallan is compulsory for all guests. If you did not register online, you can still do so at the entrance. However your admission to the event will be subjected to availability. We highly recommend you to register prior your visit to avoid any disappointment as there are limited seats and slots available each day. Reserve your place now.

6.

I have registered online, but my guests did not. Will they be allowed to attend the event?

We highly recommend your guests to register themselves prior as there are limited seats and slots available each day, especially if your guests wish to attend to same session.

7.

I’m unable to make it upon registering; can my friend attend the event on my behalf?

Registrations are transferrable. Kindly write to Malaysia@TheMacallan.com and provide your confirmation number, your friend’s name, email and contact number. Please inform us 3 working days in advance. Seats are subjected to availability.

8.

Can I change my reservation date / time slot?

Kindly write to Malaysia@TheMacallan.com, provide your registration details and the session you wish to change to. All requests are subjected to availability and need to be sent 3 working days in advance.

9.

What if I have purchased the tickets but I can’t attend on the actual day?

Tickets sold are strictly not refundable.

10.

Where can I purchase The Macallan Whisky?

For take home purchase, you can purchase the whiskies at the retail area during the event. For on-site enjoyment, a selection of The Macallan whiskies and cocktails are available at The Macallan Bar. Should you be interested in purchasing after the event, please drop us an email at Malaysia@TheMacallan.com.

11.

Where will the event be held at?

Toast The Macallan takes place at The Ritz-Carlton Kuala Lumpur, from 26th September – 1st October 2016. Kindly be informed that the event will only be open to public from 30th Sep to 1st Oct.

12.

What can we expect at Toast The Macallan?

Toast The Macallan is a sensory and experiential journey to discover the world of The Macallan. You will also be given the opportunity to try various expressions including one of our latest global release; The Macallan Double Cask 12 Years Old.

Guests are entitled to two complimentary The Macallan welcome drink and a door gift.

13.

Do we have to pay to attend this event?

Yes, kindly visit Registration and Schedule for prices. Besides the ticketed whisky tasting sessions, you can also enjoy specially curated cocktails and some of our exquisite expressions at The Macallan Bar.

14.

Am I allowed to bring my baby / children along?

No, minors will not be allowed into the event.

Kindly note that all guests need to be of legal drinking age – 18 years old and above and non-Muslim.

15.

Is the venue wheelchair friendly?

The venue is accessible via lifts on all floors.